Crystalgen respects your privacy. Our guidelines for protecting the information you provide us with during your visit to our web site are listed below.
1. Information collected during ordering and operations process - When you order and register with Crystalgen on the web, we collect the following information: name, address, phone, email, payment method including credit card numbers, personal web settings and account numbers. We do not sell or distribute this information to any third party except to complete transactions with our freight companies and third party suppliers that are authorized to drop ship orders on our behalf. Location information is used by Crystalgen for distribution purposes to allow us to provide the best possible service levels to our customer base. Information such as name, phone number, and credit card numbers are collected by third party partners of Crystalgen, such as Visa, MasterCard, Discover and American Express for the payment process.
When you register as a customer and provide us with your email address, we will occasionally send you email with recommendations or notices of new products, prices, and services. Once you register, you will be given an opportunity to opt out of this service by changing the settings in your profile or via the first email you receive from us.
If you do not initially choose to opt out, you may still block future email of this type, simply by following the instructions at the bottom of the update messages. Users also have the ability to turn off order related e-mails. The types of emails a user receives when ordering through the web site include:
Order Approval E-mails
2. Information collected during promotional programs - Information may be collected from you via direct mail, electronic and internet campaigns as well as through e-newsletters, requests for literature and support, and customer surveys. When you respond to a promotional campaign, Crystalgen collects contact information as well as additional information to help us qualify the success of a promotion and to determine eligibility. Inclusion of your email address and contact information indicates permission to send notices of new products, prices and services. Crystalgen will not sell or distribute names and mailing and email addresses and other contact information to third party advertisers except for the joint promotion of Crystalgen and the third party. At any time you may request removal from our mail list, see instructions below.
crystalgen.com uses software tags called "cookies" to identify customers and track shopping baskets when they visit our site. This benefits the customer by allowing them to stay logged in during their visit so they do not have to continually log-in. It also allows selected products within a shopping basket to remain as a customer goes to other areas to browse. To learn more about the two methods of cookie opt-out, and to exercise your choice, click here
Crystalgen, Inc. maintains log files of the traffic that visits our site. We do not link any information gathered in these log files to personally identifying information. Log files are used to manage traffic loads and help provide reliable service, all with no association to your personal identity. Information collected includes IP addresses, browser types and pages visited.
Within your Crystalgen shopping experience on crystalgen.com, you have the opportunity to provide us with feedback. We collect user feedback to improve our systems.
Users who would like a response to specific questions concerning their service are directed to the Contact Us section on our website. We read and review all of our customer service queries and use the information contained therein only to resolve the question at hand.
Email your request to our Mail List Manager to be removed from our mail list.
All information gathered on the crystalgen.com site is stored and maintained in secure facilities. Our web site is regularly tested for potential security breaches. Our current security technology is Secured Socket Layer (SSL).